Frequently Asked Questions
I found dust on my new product. What should I do?
Our product is made from 100% food-grade silicone and does not have any artificial coatings, prioritizing children's health. The packaging is made from uncoated recycled paper, which can sometimes stick to the product. To ensure cleanliness, please wash the product in warm water and dry it with a clean towel before use. We are committed to both children's health and environmental sustainability.
Why does my product get dusty when I use it?
Our product is made from 100% food-grade silicone and lacks artificial coatings, which can cause dirt or fabric dust to adhere more easily. To maintain cleanliness, please wash it thoroughly after each use. We prioritize children's health in our designs.
Why are there water marks after washing?
Our product is dishwasher safe. However, water marks can appear if it dries naturally after washing. To prevent this, wipe the product with a dry towel immediately after washing.
Can I use this product in a freezers or oven?
Yes, our product is made from 100% food-grade silicone and is safe for use in both refrigerators and microwaves, as well as freezers and ovens. However, be cautious of heat conduction and avoid touching it with bare hands immediately after heating.
Is it possible to place a bulk order?
Yes, you can place a bulk order. Please email us at support@vi2azkorea.com for assistance.